Return and Refund Policy

At Purevelly Bangladesh, we are committed to providing you with the highest quality products. If you are not satisfied with your purchase, our return policy is designed to address your concerns quickly.

1. Eligibility for Returns

You may request a return or exchange under the following conditions:

• Damaged Products: If the product is damaged during transit.

• Incorrect Items: If you receive a product different from what you ordered.

• Quality Issues: If the product does not meet the specified quality standards (e.g., expired or spoiled upon delivery).

2. Reporting a Problem

• Timeframe: Any issues must be reported to our customer support within 24 hours of receiving the delivery.

• Evidence: To process your request, please provide a clear photo or video of the product, the packaging, and the invoice.

• Unboxing Video: For courier deliveries (outside Dhaka, Chattogram, and Sylhet), we strongly recommend recording an unboxing video as proof of the condition of the items received.

3. Non-Returnable Items

The following cannot be returned or exchanged:

• Products that have been opened, used, or tampered with.

• Perishable items after 24 hours of delivery.

• Items damaged due to improper storage by the customer.

4. Refund Process

• Verification: Once your return request is approved and the product is received back at our office, we will inspect it.

• Refund Method: Refunds will be processed through the original payment method (e.g., Bkash, Nagad, or Bank Transfer).

• Timeline: It may take 3 to 7 business days for the refund to reflect in your account.

• Deductions: Delivery charges are non-refundable unless the return is due to an error on our part (wrong or damaged product).

5. Exchange Policy

If you prefer an exchange, we will send the replacement product as soon as the original item is returned to us. Replacement shipping costs will be covered by Purevelly Bangladesh if the error was ours.

6. Order Cancellation

• You may cancel your order at any time before it is dispatched.

• If an order is canceled after it has been handed over to the courier, the customer will be responsible for the two-way delivery charges.

Contact Us: For any return-related queries, please message us on our official Facebook page or call our hotline at 01713991671.